shipping - chinesezodiac

Shipping and Delivery

Thank you for choosing [chinesezodiac.shop] for Chinese Zodiac and Feng Shui figurines. This International Shipping Policy outlines key details about our global delivery services to ensure your order arrives safely and smoothly. Please review it carefully before placing an order.

1. Shipping Destinations

We currently ship to over 60 countries and regions worldwide, including (but not limited to):

North America: United States, Canada
Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands
Asia: Japan, South Korea, Singapore, Malaysia, Thailand, Australia
Others: New Zealand, Brazil, United Arab Emirates (UAE)

Note: We do not ship to countries/regions under international sanctions, or where local laws restrict the import of traditional Chinese cultural products (e.g., certain Middle Eastern countries). You may check if your location is supported on the checkout page.

2. Order Processing & Dispatch Time

2.1 Order Verification

All international orders are verified within 1-2 business days (excluding weekends and Chinese public holidays, e.g., Spring Festival, National Day). We may contact you via email for additional information (e.g., import declarations) if needed.

2.2 Dispatch Timeline

In-Stock Items: Dispatched within 48 hours after order verification.
Customized Items (e.g., engraved zodiac figurines, personalized color schemes): Dispatched within 7-15 business days (as indicated on the product page). We will send a confirmation email once your custom order is ready for shipment.
Pre-Order Items: Dispatched by the “Estimated Shipping Date” listed on the product page. If there is a delay, we will notify you via email at least 3 days in advance.

3. Shipping Methods & Delivery Times

We partner with leading international couriers to balance speed and cost. You can select your preferred shipping method at checkout:

Shipping Method	Target Regions	Estimated Delivery Time	Key Features
DHL Express	North America, Europe, Asia	5-8 business days	Fast, trackable, door-to-door delivery
FedEx International	Global	7-10 business days	Reliable for bulky items (e.g., large zodiac statues)
UPS Standard	North America, Europe	8-12 business days	Cost-effective for medium-weight orders
Special Line Logistics	Southeast Asia, Australia	10-14 business days	Lower cost for small/light items (e.g., Feng Shui accessories)

Note: Delivery times exclude customs clearance delays. Clearance may take 1-3 additional days, depending on local customs procedures.

4. Shipping Fees

Shipping fees are calculated automatically at checkout based on:

The weight/volume of your order (e.g., ceramic figurines are heavier than wooden ones).
Your delivery destination.
The shipping method you select.

4.1 Free Shipping Promotion

Enjoy free standard shipping (FedEx/UPS) for orders over [e.g., $200 USD] to North America, Europe, and Australia.
Free shipping thresholds for other regions are displayed on the checkout page.

4.2 Additional Fees

Oversized/Bulky Items: Orders containing items over 50cm in height (e.g., life-size zodiac sculptures) may incur a $30-$80 USD oversized handling fee (indicated on the product page).
Customs Duties & Taxes: These are the responsibility of the recipient (not included in the product price or shipping fee). Please check your local customs authority’s regulations for import duties on traditional Chinese cultural products.

5. Shipment Tracking

Once your order is dispatched, we will send an email with your tracking number and a direct link to the courier’s tracking page (e.g., DHL’s official site).
You can also track your order by logging into your [Your Website Name] account and navigating to “My Orders” > “Track Shipment”.
For customs clearance inquiries, contact our customer service with your order number—we will provide necessary documents (e.g., commercial invoice, cultural product certification) to assist with clearance.

6. Packaging & Delivery Notes

6.1 Protective Packaging

All our products are packaged to withstand international shipping:

- Fragile items (ceramic, jade zodiac figurines): Double-layered packaging (shock-absorbing foam + rigid cardboard box) + bubble wrap for extra protection.
- Wooden/Fabric Items: Waterproof wrapping to prevent moisture damage during transit.

6.2 Delivery & Sign-Off

Please ensure someone is available to receive the package (couriers may require a signature for delivery).
Inspect Before Signing: Check the package for damage (e.g., dents, tears) before accepting it. If the package is damaged, refuse delivery and contact our customer service within 48 hours with photos of the damage.
If you authorize a third party to receive the package, their signature will be considered your confirmation of undamaged delivery.

7. Handling Shipping Issues

7.1 Delayed Deliveries

If your order exceeds the estimated delivery time by 3+ days, contact us with your order number—we will coordinate with the courier to investigate.
Delays due to force majeure, e.g., natural disasters, customs strikes) will be communicated to you promptly, and we will work with you to find a solution (e.g., rescheduling delivery).

7.2 Lost or Missing Shipments

If your tracking number shows “Delivered” but you have not received the package, check with your local courier or neighbors first.
If the package is confirmed lost (no tracking updates for 30+ days for standard shipping, 15+ days for express shipping), we will offer either:
1. A full refund of your order amount.
2. A free replacement of the same items (if in stock).

7.3 Address Changes

Address changes are only allowed before dispatch. Once the order is shipped, we cannot modify the delivery address (couriers charge $25-$50 USD for address rerouting, which is the recipient’s responsibility).
Incorrect or incomplete addresses may cause delivery failures or returns. We are not liable for orders returned due to invalid addresses.

8. Important Reminders

Import Restrictions: Some countries have specific rules for traditional Chinese cultural products (e.g., certain materials like red sandalwood may require import permits). Please confirm local regulations before ordering.
Holiday Delays: Shipping may be delayed during peak seasons (e.g., Christmas, Chinese New Year). We recommend placing orders 2-3 weeks in advance for holiday gifts.
Returns & Exchanges: For international return requests, please refer to our [Return Policy] (separate document). Return shipping fees are the responsibility of the customer, unless the item is defective.

9. Contact Us

For shipping-related questions (e.g., order status, customs assistance), reach out to our international customer service team:
- Email: [support@chinesezodiac.shop] (response within 24 business hours).
- Live Chat: Available 9:00 AM – 6:00 PM (China Standard Time, GMT+8) via the “Chat” button on our website.
[chinesezodiac.shop] reserves the right to update this policy. Any changes will be posted on this page with a revised “Effective Date”. Your continued use of our services constitutes acceptance of the updated policy.